There are two ways to test for Her2.
IHC measures the amount of the receptor protein and is graded from 0 to 3. These tests are generally done in most labs at most hospitals.
The FISH test actually measures for the abnormal gene. It is positive or negative. The FISH test is usually performed at a regional lab with specialty genetic testing equipment.
It sounds like your friend had a IHC test but not a FISH test. A low IHC score (0 or 1) generally rules out herceptin as a treatment option, she may request her oncologist order a FISH test to be sure because IHC has some margin for error. Sometimes a IHC 1 will come back positive by fish and be a candidate for Herceptin.
Good Resource:
http://www.breastcancer.org/herceptin_treatment.html