active listening training

[sarah]

ok I've been a supporter for many years and a founding member of a Cancer Support Group for English Speakers here in southern France.
Tomorrow and Thursday I'm going to 2 days of learning to be an active listener.
So not sure what this training will involve, some lectures and role playing I think.
My question is, what as a patient would you like "an active listener" supporter to do or how can they best help you?
This would be helpful for me to bring up on the 2nd day so give me your suggestions or what you would like from supporters and also what you don't want.
many thanks
love sarah