[Jackie07]

I had never had any problem with my port (installed in 2007) until end of July when I allowed an inexperienced technician to access it. The Clinic of Internal Medicine had a newly trained staff on Board and the staff at the front desk insisted that I should get it done there instead of going to the Cancer Center to flush my port.

The staff did everything wrong and literally made me jump off the chair. Finally I went back to the Cancer Center and luckily one of the experienced staff I know were on duty. She was surprised at the news about the 'trained staff' over at the Center for Diagnostic Medicine.

Tomorrow I'm going to flush the port (every 6 weeks) again. It's been more than 7 weeks because of our insurance problem with Texas Risk Pool. The initial payment was not 'logged' in and the 2nd one we sent in was 'in process'. Today I received another call asking us to fax a 'blank' check for the automatic draft. I told the lady that in our initial contact, that blank check was received - only the payment check was missing. Since she said we could just fax the blank check, we went ahead faxed the photocopy that we had made from the very first ones that were never received.

The same lady called me back and told me that (obviously realizing the mistakes they had made) everything's been taken care of and we can choose to have our insurance start at the original date (September 1) on the application or October1. I asked her how about 'today' since we did not use the insurance at all for the last 21 days in September. Surprisingly she said that would be the date and we should receive everything in the mail by next week.

So tomorrow I'm going to get my port 'flushed'...