Hard not to take this PERSONALLY. I so understand. Of course, you are entitled to your records. And better, faster treatment in general! Sounds like your surgeon's office is mismanaged and overwhelmed. My internist, whom I love, has the same issue. I have mentioned to him that 15 urgent messages to him, from 8:30 AM went unanswered more than one day (during my husband's Shingles and complications crisis). He heard me. The situation still persists. I can't deal w/such an office.
The only way I got through was when I called my daughter and said, I'm not thinking clearly (been 3 X to emerg rm in 1 wk with Paul's issues). What can I do? Do they have a "prompt" that says IF YOU ARE A DOCTOR OR A HOSPITAL...? Yes. Push it! But -- I'm NOT a doctor or a hospital. You've called 10 X and no one has answered your call for help! Push the button. So I got up my courage and did! And they didn't even question me. They put me straight through. To a live person, not a machine.
You can't work w/an office that is so messed up they don't give you your much asked for results, you have to go in to procure your results in person. Medical records is virtually non-functioning in that doc's office. His nurse is utterly inefficient or maybe too backed up. Not your concern. You need responsive docs and efficiently run offices. Anything less is unacceptable. So, Chelee, don't take it personally. I honestly don't think they are keeping your results from you. They just don't know which end is up. Pathetic excuse for a doctor's office. Can you switch surgeons from here on? Get great references and move forward. You deserve the best of care!
Cancer patients are generally treated like royalty I have found in my 12 yrs of experience. That's what you should have, not further agitation. We have enough to contend with. Be good to yourself, Chelee. We all love you. Sending healing energy your way, honey... ANDI
BIG hugs!