[rhondalea]

Without a doubt, it wasn't Anthem. That's what she had before the ACA went into effect, and Anthem drove her crazy. (Interestingly, I too have Anthem, but my plan is so different from hers that it's like dealing with an entirely different company.)

I don't know much more than that, except that her premiums went down, as did her deductible.

Edited to add: Good luck. Navigating all these changes has to be a nightmare.