[Sheila]

Jessica

I think its important to plan on getting documentation of you being in Hawaii, your fathers illness and passing..thisis all pertinant info that the insurance company needs to take into account...especially since you have had them for years...then there is always the cancer card / chemo brain issues...use it when you need to. I just got into a heated argument with express scripts the other day over NEXIUM....yes, Nexium, and after 1 hour and 20 minutes on the phone, nothing was done. I was almost in tears, hung up and then decided I wasnt putting up with their BS...I called back, asked for a manager, and then explainded to them that I was asking for Nexium, not Opium....and that 1 hour and 20 minutes may not seem like a lot of time to them, but its different for a terminally ill cancer patient....boom, he immediately straightened out the snafu, and credited my account for the cost I had already paid, and sent the drug.....do not take no for an answer, always ask for a manager, explain what has occurred, how stress can affect you....I usually tell them..I know you people probably wish i was dead so you can quit paying, but hey, i am fighting for my life....what is it was your wife, mother, sister, daughter? Make it personal......Sending prayers that this will be taken care of today....if not, you have a mod squad of Her2 women ready to go to battle for you....sending strength and a big hug....please let us know what happens!