HER2 Support Group Forums - View Single Post - SPA Changes

StillHere · 09-20-2007, 09:17 AM

Hey all, Here is a copy of the 5 page contract Miraval requests that I sign by 9/27/07. I will be asking Mr. Sim to clarify what the amount will be charged to our credit cards for the 1st & last day for single and double occupancy when making reservations. I also will ask for a price list for SPA services. How and when should we request SPA services. Please read this contract carefully. (ie service fees, taxes, cancellation policy, etc.). Please let me know what other questions or concerns you may have regarding our stay.

SOCIAL CONTRACT

DATE: September 19, 2007
GROUP NAME: HER2 Support Group
CONTACT: Ms. Karen Schneck
TITLE: Group Coordinator
ADDRESS: 7201 Devonshire Avenue
Greendale, WI53129
E-MAIL: kaschneck@wi.rr.com
PHONE: 414-421-6783
Pursuant to this contract, once accepted, HER2 Support Group will
hold a retreat at Miraval
Resort.
MEETING DATES AND GUEST ROOM BLOCK
Once this contract is accepted, we will remove from our inventory
and consider sold to you for
your use packages pursuant to the following arrival and departure
pattern:
Wednesday, January 2, 2008 - Saturday, January 5, 2008
Wed Thu Fri
01/02 01/03 01/04
Run of Deluxe Single Occupancy 5 5 5
Run of Deluxe Double Occupancy 5 5 5
Total Rooms/People 10/15 10/15 10/15
Total Package Room Nights: 30 / Total Package Guest Nights: 45
GUEST ROOM RATES:
Per Person, Per Night Package Rates for your group are confirmed as
follows:
Room Single Rate Double Rate
Run of Deluxe Room $475.00 $400.00 per person
or
$800.00 per room
These rates are package rates. Your group rates will be honored for
your attendees three (3)
days before group arrival and three (3) days after group departure
based on availability.
Package rates quoted above are non-commissionable, net rates,
subject to 17.5% service charge
and tax, which is currently 12% on the rooms portion of the package
rate, 6.1% on the food
portion of the package rate while the spa portion of the package
rate is non-taxable.
HER2 Support Group Contract Page 1
9/19/07

GUEST ROOM RATES continued:
Your package rates include overnight accommodations and three meals
daily, snacks in Palm
Court and all non-alcoholic beverages. Room Service and alcoholic
beverages are not included.
The package also includes round trip Tucson airport shuttle
transfers, and one spa service,
private consultation or round of golf up to a $110 value per
person/per night. The package also
includes access to all scheduled programs and activities. Group
shall be solely and fully
responsible for informing its attendees that the package rates
exclude guest service fees and
service charges, in addition to the room rate and taxes.
All package meals will be provided in The Coyote Moon or Cactus
Flower Restaurant. Select
menu options are available, at an additional charge, upon request.
Private dining arrangements
must be made in advance and are subject to prevailing banquet
prices and/or surcharges. A 22%
service charge and applicable sales tax, which is currently 6.1%
will be added to the surcharge.
ROOM RESERVATION PROCEDURES
From the moment this contract is accepted, we will be holding your
contracted guest room block
for the use of your attendees. In order to assign individuals to
specific rooms, room reservations
will be required.
It is our understanding that you will provide the resort with a
detailed Rooming List for your
guests due ninety days prior to the scheduled arrival date release
date HER2 Support Group.
List should include guest name address, phone and email address
information. If this contract is
signed within 90 days prior to arrival, a rooming list and deposit
will be required with the signed
contract.
Ninety days prior to your arrival date, all room nights, which have
not been reserved as
described above, will be deemed to be room nights that your group
will not use. Such room
nights will at that date be returned to the resort's general
inventory. Reservation requests from
your attendees received less than ninety days prior to your arrival
date will be accepted on a
space available basis, at the higher of the contract rate or rate
available at that time.
CHECK-IN I CHECK-OUT
Guest accommodations will be available at 3:00 pm on arrival day
and reserved until 11:00 am
on departure day. In order to arrange for airport pick-up, the
Resort must receive flight
arrival and departure carrier, flight numbers and times for your
attendees, at least 7 daysprior to arrival. Guests may arrive to
the Resort anytime after 10:00 am on arrival day. Anyattendee
wishing special consideration for late checkout should inquire at
the front desk on the
day of departure. Should the Resort allow for late check-out, a
half day rate will be imposed.
HER2 Support Group Contract Page 2
9/19/07

GUEST ROOM CHARGES
It is our understanding that your guests will pay their own account
upon departure. Group
Leader assumes full and sole responsibility for informing all
attendees of the package rate and
applicable taxes.
When reservations are made, we will require a deposit equal to the
package rate and tax for the
first and last night for each reservation. Individual deposits
received are non-transferable to
another guest.
An individual’s deposit is transferable to a future stay within 6
months if Miraval receives notice
of an individual’s cancellation at least 14 days prior to scheduled
arrival, if individual
cancellation is received less than 14 days prior to arrival,
deposit will be forfeited.
If actual guest nights upon group arrival falls below 90% of the
contracted group block,
contracted rates would be null and void and entire group will
convert to prevailing rack rate.
Upon check-in, each guest will be required to present a valid
credit card, on which an amount of
sufficient pre-authorization can be obtained to cover the package
and tax charges for the length
of the guest’s stay, plus the anticipated use of Miraval’s
ancillary services, and we require each
guest’s home/business address and e-mail address.
MEETING REQUIREMENTS
At the present time, we are not holding any meeting facilities for
you.
ESTIMATED PACKAGE REVENUE FIGURES
Based on the provisions of this contract, Miraval anticipates that
your meeting will generate
$19,125.00 in revenue from the provision of Meeting Packages. All
revenue figures are net and
not inclusive of taxes or service charges.
CANCELLATION
In the event of a group cancellation occurring 0 to 89 days prior
to arrival, initial group deposit
will be forfeited.
In the event of a group cancellation occurring between contract
signature and 90 days prior to
arrival, group deposit will be kept on file for one year to be used
as deposit for a future group.
FORCE MAJEURE
No damages shall be due for a failure of performance occurring due
to Acts of God, war, terrorist
act, government regulation, riots, disaster, or strikes, any one of
which make performance
impossible.
BILLING PROCEDURES AND DEPOSIT SCHEDULE
No Master Account will be set up for this group. Each guest will be
responsible for their own
charges.
Individual guests accounts are payable at check-out by cash or
credit card.
The deposits and payments outlined in the table below are due as
indicated.
HER2 Support Group Contract Page 3
9/19/07

BILLING PROCEDURES AND DEPOSIT SCHEDULE continued:
Date
Deposit Due
Upon return of signed contract
$500.00
(90) ninety days prior to arrival
Package Rate inclusive of tax and service charge for
1st and last nights Deposit Per Person AND a
complete Rooming List.
Please make your deposit payments by check payable to Miraval
Resort Tucson and mail to:
Miraval Resort Tucson
5000 East Via Estancia Miraval
Catalina, AZ 85739
Attention: Julie Hall, Accounts Receivable/Accounting Department
RESORT POLICIES
Logo: The Group shall not use the name, trademark or logo or any
other proprietary
designation of the resort in any advertising or promotional
material without the prior written
permission of the Resort. Group shall comply with the terms and
conditions required by the
Resort for such use.
Utilities: All electrical services and utilities, including phone
and riggings, must be contracted
for through the Resort’s Convention Services Department.
Signage: Signs and banners are not allowed in the resort’s public
areas. In regard to the
group’s meeting space, all signs must be professionally printed and
their placement and posting
be pre-approved by the Convention Services Department. Nothing
shall be posted, nailed,
screwed or otherwise attached to walls, floors, or other parts of
the building or furniture.
Distribution of gummed stickers or labels is strictly prohibited.
Guests: Maximum number of people per guest room is two (2).
Children under the
age of seventeen (17) are not permitted at Miraval. Pets are not
allowed at Miraval. Group
organizer is responsible to inform guests to comply with posted
signage and noise ordinances;
including spa quiet room, locker room and restaurants.
Dining: Dining reservations for groups larger than eight (8) people
must be booked in
advance and may be subject to a limited menu.
Room Deliveries: There will be a charge of $3.00 per item for room
deliveries. An
additional set up fee will be charged if multiple items are to be
displayed.
Alcoholic Beverages: Alcoholic beverages are not included in the
package room rate. By law,
all alcoholic beverages consumed on the premises must be purchased
from the licensee, Miraval
Life in Balance. By law, alcoholic sales by the hour or per person
are not allowed. All alcoholic
beverages are charged from on consumption. Guests are not permitted
to bring alcohol into
Miraval.
HER2 Support Group Contract Page 4
9/19/07

AUTHORITY
The persons signing the agreement on behalf of Resort and Social
Groups Midwest / Texas eachwarrant that they are authorized to make
agreements and to bind their principals to this
agreement.
MISCELLANEOUS PROVISIONS
This contract is made and to be performed in Catalina, Arizona, and
shall be governed by and
construed in accordance with Arizona law. By executing this
agreement, HER2 Support Group
consents to the exercise of personal jurisdiction over it by the
courts of the State of Arizona. This
contract is the entire agreement between the parties, superseding
all prior proposals both oral and
written, negotiations, representations, commitments and other
communications between the
parties, and may only be supplemented or changed in writing, signed
by a representative of the
group and the resort’s General Manager. No representative of the
Resort has been or isauthorized to make any representation which
varies from the express terms of this contract,
though this contract may be supplemented or amended in writing.
Group may not assign any
benefits arising under or associated in any way with this contract
without prior written consent of
Resort. In the event of litigation arising from or associated with
this contract, the parties agree
that the prevailing party therein shall recover its attorneys' fees
and all litigation expenses,
charges and costs incurred therein. Any legal action in connection
with this agreement shall be
brought or maintained only in the courts of the State of Arizona,
and only in Pima County. No
food and/or beverage of any kind will be permitted to be brought
into the resort, or anysuite used as a hospitality suite, by the
group or any of the group’s guests.
ACCEPTANCE
This contract shall be deemed accepted only after it has been
signed by a representative of thegroup and thereafter signed by a
representative of the resort. Acceptance may be made by
facsimile transmission and this contract may be executed in one or
more counterparts, each of
which when fully executed, shall be deemed to be an original, and
all of which shall be deemedto be the same agreement.
We look forward to working with you and to hosting a memorable
meeting.
By HER2 Support Group’s authorized representative:
Date:
Ms. Karen Schneck
Group Coordinator
HER2 Support Group
By the authorized representative of Miraval Resort:
Date:
Chang Sim
Regional Director of Sales, Midwest/Tex.
HER2 Support Group Contract Page 5
9/19/07

09-20-2007, 09:17 AM	#10
StillHere Senior Member Join Date: Mar 2007 Location: Greendale, WI just outside Milwaukee Posts: 211	Copy of unsigned Miraval Contract Hey all, Here is a copy of the 5 page contract Miraval requests that I sign by 9/27/07. I will be asking Mr. Sim to clarify what the amount will be charged to our credit cards for the 1st & last day for single and double occupancy when making reservations. I also will ask for a price list for SPA services. How and when should we request SPA services. Please read this contract carefully. (ie service fees, taxes, cancellation policy, etc.). Please let me know what other questions or concerns you may have regarding our stay. SOCIAL CONTRACT DATE: September 19, 2007 GROUP NAME: HER2 Support Group CONTACT: Ms. Karen Schneck TITLE: Group Coordinator ADDRESS: 7201 Devonshire Avenue Greendale, WI53129 E-MAIL: kaschneck@wi.rr.com PHONE: 414-421-6783 Pursuant to this contract, once accepted, HER2 Support Group will hold a retreat at Miraval Resort. MEETING DATES AND GUEST ROOM BLOCK Once this contract is accepted, we will remove from our inventory and consider sold to you for your use packages pursuant to the following arrival and departure pattern: Wednesday, January 2, 2008 - Saturday, January 5, 2008 Wed Thu Fri 01/02 01/03 01/04 Run of Deluxe Single Occupancy 5 5 5 Run of Deluxe Double Occupancy 5 5 5 Total Rooms/People 10/15 10/15 10/15 Total Package Room Nights: 30 / Total Package Guest Nights: 45 GUEST ROOM RATES: Per Person, Per Night Package Rates for your group are confirmed as follows: Room Single Rate Double Rate Run of Deluxe Room $475.00 $400.00 per person or $800.00 per room These rates are package rates. Your group rates will be honored for your attendees three (3) days before group arrival and three (3) days after group departure based on availability. Package rates quoted above are non-commissionable, net rates, subject to 17.5% service charge and tax, which is currently 12% on the rooms portion of the package rate, 6.1% on the food portion of the package rate while the spa portion of the package rate is non-taxable. HER2 Support Group Contract Page 1 9/19/07 GUEST ROOM RATES continued: Your package rates include overnight accommodations and three meals daily, snacks in Palm Court and all non-alcoholic beverages. Room Service and alcoholic beverages are not included. The package also includes round trip Tucson airport shuttle transfers, and one spa service, private consultation or round of golf up to a $110 value per person/per night. The package also includes access to all scheduled programs and activities. Group shall be solely and fully responsible for informing its attendees that the package rates exclude guest service fees and service charges, in addition to the room rate and taxes. All package meals will be provided in The Coyote Moon or Cactus Flower Restaurant. Select menu options are available, at an additional charge, upon request. Private dining arrangements must be made in advance and are subject to prevailing banquet prices and/or surcharges. A 22% service charge and applicable sales tax, which is currently 6.1% will be added to the surcharge. ROOM RESERVATION PROCEDURES From the moment this contract is accepted, we will be holding your contracted guest room block for the use of your attendees. In order to assign individuals to specific rooms, room reservations will be required. It is our understanding that you will provide the resort with a detailed Rooming List for your guests due ninety days prior to the scheduled arrival date release date HER2 Support Group. List should include guest name address, phone and email address information. If this contract is signed within 90 days prior to arrival, a rooming list and deposit will be required with the signed contract. Ninety days prior to your arrival date, all room nights, which have not been reserved as described above, will be deemed to be room nights that your group will not use. Such room nights will at that date be returned to the resort's general inventory. Reservation requests from your attendees received less than ninety days prior to your arrival date will be accepted on a space available basis, at the higher of the contract rate or rate available at that time. CHECK-IN I CHECK-OUT Guest accommodations will be available at 3:00 pm on arrival day and reserved until 11:00 am on departure day. In order to arrange for airport pick-up, the Resort must receive flight arrival and departure carrier, flight numbers and times for your attendees, at least 7 daysprior to arrival. Guests may arrive to the Resort anytime after 10:00 am on arrival day. Anyattendee wishing special consideration for late checkout should inquire at the front desk on the day of departure. Should the Resort allow for late check-out, a half day rate will be imposed. HER2 Support Group Contract Page 2 9/19/07 GUEST ROOM CHARGES It is our understanding that your guests will pay their own account upon departure. Group Leader assumes full and sole responsibility for informing all attendees of the package rate and applicable taxes. When reservations are made, we will require a deposit equal to the package rate and tax for the first and last night for each reservation. Individual deposits received are non-transferable to another guest. An individual’s deposit is transferable to a future stay within 6 months if Miraval receives notice of an individual’s cancellation at least 14 days prior to scheduled arrival, if individual cancellation is received less than 14 days prior to arrival, deposit will be forfeited. If actual guest nights upon group arrival falls below 90% of the contracted group block, contracted rates would be null and void and entire group will convert to prevailing rack rate. Upon check-in, each guest will be required to present a valid credit card, on which an amount of sufficient pre-authorization can be obtained to cover the package and tax charges for the length of the guest’s stay, plus the anticipated use of Miraval’s ancillary services, and we require each guest’s home/business address and e-mail address. MEETING REQUIREMENTS At the present time, we are not holding any meeting facilities for you. ESTIMATED PACKAGE REVENUE FIGURES Based on the provisions of this contract, Miraval anticipates that your meeting will generate $19,125.00 in revenue from the provision of Meeting Packages. All revenue figures are net and not inclusive of taxes or service charges. CANCELLATION In the event of a group cancellation occurring 0 to 89 days prior to arrival, initial group deposit will be forfeited. In the event of a group cancellation occurring between contract signature and 90 days prior to arrival, group deposit will be kept on file for one year to be used as deposit for a future group. FORCE MAJEURE No damages shall be due for a failure of performance occurring due to Acts of God, war, terrorist act, government regulation, riots, disaster, or strikes, any one of which make performance impossible. BILLING PROCEDURES AND DEPOSIT SCHEDULE No Master Account will be set up for this group. Each guest will be responsible for their own charges. Individual guests accounts are payable at check-out by cash or credit card. The deposits and payments outlined in the table below are due as indicated. HER2 Support Group Contract Page 3 9/19/07 BILLING PROCEDURES AND DEPOSIT SCHEDULE continued: Date Deposit Due Upon return of signed contract $500.00 (90) ninety days prior to arrival Package Rate inclusive of tax and service charge for 1st and last nights Deposit Per Person AND a complete Rooming List. Please make your deposit payments by check payable to Miraval Resort Tucson and mail to: Miraval Resort Tucson 5000 East Via Estancia Miraval Catalina, AZ 85739 Attention: Julie Hall, Accounts Receivable/Accounting Department RESORT POLICIES Logo: The Group shall not use the name, trademark or logo or any other proprietary designation of the resort in any advertising or promotional material without the prior written permission of the Resort. Group shall comply with the terms and conditions required by the Resort for such use. Utilities: All electrical services and utilities, including phone and riggings, must be contracted for through the Resort’s Convention Services Department. Signage: Signs and banners are not allowed in the resort’s public areas. In regard to the group’s meeting space, all signs must be professionally printed and their placement and posting be pre-approved by the Convention Services Department. Nothing shall be posted, nailed, screwed or otherwise attached to walls, floors, or other parts of the building or furniture. Distribution of gummed stickers or labels is strictly prohibited. Guests: Maximum number of people per guest room is two (2). Children under the age of seventeen (17) are not permitted at Miraval. Pets are not allowed at Miraval. Group organizer is responsible to inform guests to comply with posted signage and noise ordinances; including spa quiet room, locker room and restaurants. Dining: Dining reservations for groups larger than eight (8) people must be booked in advance and may be subject to a limited menu. Room Deliveries: There will be a charge of $3.00 per item for room deliveries. An additional set up fee will be charged if multiple items are to be displayed. Alcoholic Beverages: Alcoholic beverages are not included in the package room rate. By law, all alcoholic beverages consumed on the premises must be purchased from the licensee, Miraval Life in Balance. By law, alcoholic sales by the hour or per person are not allowed. All alcoholic beverages are charged from on consumption. Guests are not permitted to bring alcohol into Miraval. HER2 Support Group Contract Page 4 9/19/07 AUTHORITY The persons signing the agreement on behalf of Resort and Social Groups Midwest / Texas eachwarrant that they are authorized to make agreements and to bind their principals to this agreement. MISCELLANEOUS PROVISIONS This contract is made and to be performed in Catalina, Arizona, and shall be governed by and construed in accordance with Arizona law. By executing this agreement, HER2 Support Group consents to the exercise of personal jurisdiction over it by the courts of the State of Arizona. This contract is the entire agreement between the parties, superseding all prior proposals both oral and written, negotiations, representations, commitments and other communications between the parties, and may only be supplemented or changed in writing, signed by a representative of the group and the resort’s General Manager. No representative of the Resort has been or isauthorized to make any representation which varies from the express terms of this contract, though this contract may be supplemented or amended in writing. Group may not assign any benefits arising under or associated in any way with this contract without prior written consent of Resort. In the event of litigation arising from or associated with this contract, the parties agree that the prevailing party therein shall recover its attorneys' fees and all litigation expenses, charges and costs incurred therein. Any legal action in connection with this agreement shall be brought or maintained only in the courts of the State of Arizona, and only in Pima County. No food and/or beverage of any kind will be permitted to be brought into the resort, or anysuite used as a hospitality suite, by the group or any of the group’s guests. ACCEPTANCE This contract shall be deemed accepted only after it has been signed by a representative of thegroup and thereafter signed by a representative of the resort. Acceptance may be made by facsimile transmission and this contract may be executed in one or more counterparts, each of which when fully executed, shall be deemed to be an original, and all of which shall be deemedto be the same agreement. We look forward to working with you and to hosting a memorable meeting. By HER2 Support Group’s authorized representative: Date: Ms. Karen Schneck Group Coordinator HER2 Support Group By the authorized representative of Miraval Resort: Date: Chang Sim Regional Director of Sales, Midwest/Tex. HER2 Support Group Contract Page 5 9/19/07 __________________ 04/05 Onset 49, DCIS, solid, Hist 2/3, Nucl 2/3, 7cm R Brst 04/05 E & P + HER2+++ 05/05 Mediport 05/05 Cytoxan & Adriamycin every 3wk x4 08/05 Taxol every 2wk x 4, Herceptin every wk x1yr 10/05 Bilat Mast - my Choice 10/05 3/19 lymph nodes Pos, Stage IIIa 11/05 Rad x 37 Rx, R Brst & Axcilla 02/06 Herceptin stopped (L vent HF 40) 03/06 Started & Stoped Arimidex after 2 mos.-QOL side effects 05/06 Started Tamoxafin 06/06 Bilat Free Flap Reconstruction 12/06 Cardiomyopathy reversed-HF normal 01/07 Bilat Saline Implants 07/07 CA 27-29 steadily rising from 28 in 12/06 to 46 in 7/07 07/07 PET Scan NED, but inflamation at prev surg site. 09/07 Started Femara 10/07 CA 27-29 down to 39 06/08 CA 27-29 down to 32 09/08 Lg joint pain & QOL side effects from Femara, will live w/ to keep CA markers within normal range.